Ordering & Delivery

• What are the shipping costs?
• What delivery options are available?
• When will my package be delivered?
• Can I collect my order myself?
• Can I collect my order in the store?

Payment

• What payment options are available?
• Do I also have to pay shipping costs if I order a gift card? It is after all a letterbox package?

Returns

• How and until when can I return items?
• Can I return items in your stores?

Gift cards & Discount codes

• How much balance is left on my gift card?
• Where can I enter my discount code?
• How can I pay with a gift card?
• Where can I redeem the (digital) Dille & Kamille gift card?
• Something went wrong during payment and now the gift card balance is gone. How do I get that balance back?

Complaints & Guarantee

• I have a complaint about my order or an item, what should I do?

Account

• Can I also order without an account?
• I do not remember my password, can I still place an order?

Business orders

• I want to order for my business, will I receive an invoice?

Recalls

• There is no Dille & Kamille store nearby to return the product, what should I do?
• I no longer have my receipt for the Spinning Drum. What should I do?