If you are not satisfied with our product or our service, you can contact our customer service (customerservice@dille-kamille.com). Our staff will be happy to assist you. If after this contact you are still not satisfied with the handling of your question or complaint, you can notify us of this in writing.

Send your complaint stating your name, address, city, and (if applicable) order number to:

 

Dille & Kamille attn. customer service coordinator
Oudegracht 176
3511 NP Utrecht
The Netherlands

 

As soon as we have received your letter, we will respond substantively to your question or complaint within 14 days.

If we have still not been able to assist you satisfactorily, you can of course always submit your complaint to the Disputes Committee Thuiswinkel, PO Box 90600, 2509 LP The Hague. You can also submit your complaint to the Disputes Committee via the European ODR Platform.