The following items are not covered by the right of withdrawal and cannot be returned:
- Gift Cards
- Products or services whose price is subject to fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period;
- Products manufactured according to consumer specifications, which are not prefabricated and are manufactured on the basis of an individual choice or decision by the consumer, or are clearly intended for a specific person;
- Products that spoil quickly or have a limited shelf life;
- Sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery;
- Products that, due to their nature, have been irreversibly mixed with other products after delivery;
- Alcoholic beverages whose price was agreed upon at the conclusion of the contract, but whose delivery can only take place after 30 days, the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;
- Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
- Newspapers, magazines or journals, excluding subscriptions;
- Digital content other than on a physical medium, but only if:
a. performance of this service has begun with the express prior consent of the consumer; and
b. the consumer has declared that they have thereby forfeited their right of withdrawal. - Services executed entirely during the reflection period, if:
the execution of the service has begun with the express prior consent of the consumer; and
the consumer has declared that they waive their right of termination once the trader has fulfilled the contract.